FAQ
| 1 | HOW TO ACCESS |
| http://sto.imi.gov.my |
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| 2 | WHAT ARE THE SERVICES OFFERED? |
| STO offers setelcted services related to Foreign Worker, Expatriate Services, Enforcement dan Visa & Pass Services and UTC services. Passport renewal can be made online via MyOnline Passport |
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| 3 | WHICH IMMIGRATION OFFICE THAT CAN BE SELECTED? |
| Only listed Immigration Offices |
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| 4 | WHAT IF THE DATE SELECTED FALLS ON NON-WORDKING DAY OR PUBLIC HOLIDAYS? |
| Make new appointment. Select according to actual time of operation |
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| 5 | HOW TO APPLY FOR AN APPOINTMENT? |
| Fill up the Appointment Application Form |
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| 6 | HOW LONG DOES IT TAKE TO GET AN APPOINTMENT DATE? |
| Immediately after the application successfully submited through system
( depending on the availability of the date and slot selected ) |
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| 7 | WHAT IF I MISSED MY APPOINTMENT? |
| Make new appointment |
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| 8 | CAN I CHANGE/CANCEL THE APPOINTMENT DATE? |
| Appointment date cannot be changed but can be canceled |
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| 9 | WHEN IS THE STO ACCESSIBLE? |
| 8th May 2020 |
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| 10 | WHAT INFORMATION MUST BE FILLED IN THE APPOINTMNET APPLICATION FORM? |
| Applicants must fill all the information in required fields. The information include Name, IC / Passport No, Full Address, Email Address and other information details. Immigration Department reserves the right to refuse any application found to be incomplete/invalid |